Missed Appointment Policy

At our institution, we are dedicated to delivering high-quality education and ensuring that all students receive the attention they deserve. We understand that life can be unpredictable, but missed appointments, late cancellations, and no-shows can negatively impact the learning experience not only for the student involved but also for others who are waiting for a spot. To maintain a smooth and efficient scheduling system for everyone, we have implemented a clear and fair missed appointment policy. Please take a moment to familiarize yourself with our appointment cancellation policy and the steps to follow if you need to adjust or cancel your class. By adhering to these guidelines, we can offer more flexible options to all our students.

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Cancellation of Appointments

When you schedule an appointment with us, you are reserving a valuable spot on our calendar, which prevents us from offering that time to another student. We aim to be respectful of every student’s time, and in return, we ask for your consideration when you cannot make your scheduled class. If you find yourself unable to attend, we kindly ask that you cancel the appointment as early as possible. By giving advance notice, you enable us to offer the slot to other students who might be waiting for availability. Reservations are in high demand, and your early cancellation will help keep our scheduling system efficient.

If you cancel your appointment more than 24 hours before the scheduled class time, you will receive a full refund or the option to reschedule at your convenience. This flexibility allows you to manage your schedule with ease while also respecting the needs of our other learners.

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How to Cancel an Appointment

If you need to cancel your scheduled lesson, please do so by contacting us directly. You can reach us by calling +639164118805, or by contacting our customer support team during our operating hours. Whether by phone or email, our team will confirm the cancellation and, if necessary, assist you with rescheduling your class. For fast cancellations, we encourage contacting us well in advance to avoid any inconvenience. Our goal is to ensure that your learning journey continues smoothly without disruption.

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Late Cancellation / No-Show Policy

We understand that sometimes unexpected circumstances can arise, leading to last-minute cancellations or missed classes. However, late cancellations (within 24 hours of your scheduled appointment) and no-shows (when a student misses a class without informing us) disrupt the teaching schedule and prevent other students from booking that valuable time. In these cases, we offer two options:

1. Reschedule: You can reschedule your class within a reasonable time frame.

2. Partial Refund: If rescheduling is not possible, you may receive 50% of the course fee refunded for the missed class.

 

While we understand emergencies happen, we kindly request that students notify us as early as possible if they anticipate needing to cancel or reschedule their appointment. This policy ensures that our schedule remains fair and that all students have equal opportunities to book a class.

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Short-Term Cancellation Policy

We respect your time, and we kindly ask that you respect ours as well. For short-term cancellations, we ask that students provide at least 12 hours' notice. This gives us adequate time to adjust the schedule and offer the spot to another student who may need it. Providing early notice not only helps us manage our scheduling more effectively but also ensures that the available time slots are filled by other interested students, making the system more efficient for everyone involved.

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Why Following Our Appointment Cancellation Policy Matters

Our Missed Appointment Policy is designed to keep things running smoothly for all students. By honoring cancellation deadlines and notifying us promptly when you can’t attend, you are helping us maintain the flexibility and availability that all our students deserve. It’s important to remember that respect for others’ time is a key component of the learning environment we are creating. Every time slot is valuable, and cancellations or no-shows not only impact the instructor but also other students who may be waiting for a chance to book.

Additionally, for students who are working towards important goals—whether it’s preparing for IELTS, improving business English, or mastering everyday conversation—keeping a consistent learning schedule is crucial to success. By following our Missed Appointment Policy, you ensure that you stay on track with your learning progress while also respecting the time and effort of others.